The app is not working properly

If the app fails to start, data downloading gets stuck, the app often freezes or crashes, or the app is unstable, please check the following. 1. Check the a... Display Details

I experienced graphic and/or voice er...

If images and voices are distorted or do not display properly, please try the following methods. [Step-by-Step Guide] 1. Tap the icon on the bottom-right s... Display Details

The app crashes immediately, even aft...

If the app crashes, please check the following. ◆Check the developer options setting (Android devices only) . The app cannot be started when the develope... Display Details

There is a connection error/the game ...

If you cannot play the game due to a connection error, please check the following. - Check your device's internet connection - Turn the airplane mode On ... Display Details

The device gets hot while playing.

If your device gets hot while playing, please try changing the settings as follows to reduce the load on your device and prevent it from overheating. 【Ins... Display Details